1 reviews | Active since Aug 2011
Contact center service
I've been in contact with FNB from the 26 April 2018 trying to resolve my query. I understand they have high call volumes but dropping my calls on purpose is unacceptable. When i call them , I have wait on the queue which i don't mind cause i understand they are busy, but the problem is when i get through and speak to an agent . I explain my problem,they place me on hold then they release the call. I have to call again. This happened 3 times.
Good day *****ba,
Thank you for your postings and changing the review status.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.
We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.
Best Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)
Good day *****ba,
Thank you for your postings and changing the review status.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.
We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.
Best Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)