Consumers being misled with Private Responses

This is FNB response nothing that’s personal or account numbers or anything. Yet they are classifying it private as and Hellopeter supports this. Two days later and no call from this bank.

Good Day Frank Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.

*** Regards, Hello Peter Team Tel number: *** Private Reply