5 consultants = Wasted Lunch Hour,No help

I called FNB during my lunch hour to dispute an unauthorized debit order as well as a transaction that somehow sent my account into a negative R1822 overnight and my Overdraft limit of 6000 suddenly sitting at an unapproved balance of R8000!!!!

I got put through Tshego/Tshepo,Aphiwe,Dudu and Yeketseng all of whom were unable to assist! Some of the above are in the Overdraft department!! Upon talking with Yeketseng I actually asked her if she can help me first and told her my problem to which she responded that she couldn’t and she was putting me through to the 5th consultant!!! I was fed up and hung of the phone after spending my entire lunch on the phone only to come out with no help!!!

I don’t know why I am still banking with FNB to be honest. I’ve had so many of these incidents that have shown me that I am not valued. After being a loyal customer for 14 years I am ready to jump ship!!!