Consultants Dropping Calls on purpose!!

Item: FNB (First National Bank)
Rating: 2
Author: Muriel P

I have phoned ***six times now!! After holding for over 6 minutes with each call, I can hear the consultant picking up the call (can hear back ground talking etc) but the they purposely cut the call!! This is UNACCEPTABLE. I know it is NOT a technical fault - the FNB consultants are dropping calls on purpose!!

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Replies (1)

FNB (First National Bank)'s replyOfficial

14 Apr 2016, 14:30

Hello MurielP,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 905454.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply14 Apr 2016, 14:30

Official