Consultant thts unable to help with full passion

I have monies going off my account that is not authorized by myself i tjan followed ths process of fnb and logged a dispute ams received a responds saying i qil gwt feedback in thw nxt 5 working days today is the 13th working day i stil have no respond i than made contact with a app consultant through secure chat her name is Tlholo Machaya ans her teamleader is Luke i was on the chat for one hour without any help the info given is so different i m very disappointed in fnb service i wil for sure movey Bank very dissatisfied this is the reply from disputes but the consultant says the turn around time is 7-14 Days this is so misleading

Thank you for your email, we confirm receipt of your communication.

Please be advised that we will respond to your request within the next five (5) business days.

Cheque & Debit Card Disputes:

A Dispute form along with the relevant documentation specified must be completed and submitted for all requests. Incomplete forms will unfortunately be returned unprocessed Reserved Funds on Account:

Requests for deletion can be mailed to DebitCardAuth@ fnb.co.za Reserved funds will only be deleted if the amount has already been settled (processed) on your account SMS notifications will be used to update you on the progress of your dispute. If however you have not had feedback from us, please monitor the account after five (5) business days to ensure that action has been taken, or the account balance has been adjusted.

To ensure continuous tracking of this service request please use the ‘Reply’ button to this e-mail thread for your queries pertaining to this subject matter, and send the email to DebitCardDisputes@ fnb.co.za

Kind Regards

FNB Cheque & Debit Cards

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider(NCRCP20).

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