Consultant says its better to be helped at branch then call centre

I was *****ed on the 21 july and called FNB immediately on the 22nd and I had cancelled my card. Im still waiting for my new card. Your courier services is pathetic i emailed them last week Friday after failed attempts at calling them. Got a email response saying card will be delievered the 3rd i must wait 14 days for a card? Are you serious. Called FNB today as I am frustrated i get through to Bryson Fredson who ended up shouting at me. Bryson kept on telling me qbout the branch so call centre cant help me. Yet i chose to be assisted by pathetic call centre. He wouldnt help me i asked for a manager he said manager is in a meeting so a client is not important that you can pause what u doing to help. Please remember without clients there is no FNB to the Manager Nino Anthony thank you for letting me know that you dont care about your clients. FNB slogan "How can we help" is a load of hogwash as you dont want to help us.