Consultant plainly rude. I have a recording.

Such flippant arrogance! My call to ********** 404 started at 15:09 on 29 January. After being passed too and fro because apparently my R13000 salary isn't enough to get a simple credit card I eventually arrived at a man that sounded like life was too much too bear. I relate my story to him (as I did to the others before) and he asks me: Consultant: You see sir on our side we have different departments and your query is regarding a credit card. Me: Yes but they sent me to you guys... Consultant: ...and you are through to the check cards Me: Oh Okay! (Realising I'm at the wrong place again) Consultant: I just want to understand from you how will I have access to credit cards when what I am doing is check cards?

*After struggling this snide comment was not appreciated. I asked him to repeat himself and he said it to me again! Such arrogance! How the hell am I supposed to know anything about your structure?! I can't even get to the right department to ask my query!

And Yes I did lose my cool and hang up on the guy. Please find and listen to the recording. Luckily I also record all my calls if you would like the recording. My wife is wrong about you. You are a ****ty bank. I will get my credit card from ABSA.

Your consultant still owes me an apology though. I await your reply with great anticipation.