Consultant nevr ordered my card

Pride Ngwenya from FNB call centre called me to upgrade my Bank account, she had then told me to collect my new card at Rivonia FNB branch. When i got there it was discovered that she did not order the card, now i have to wait to get my bank card. i am moving out of the area and have to drive all the way back to Rivonia to collect the card. this has caused me a huge inconvenience!!! it is the second time this has happened to me and I am fed up, especially since the lady called me to upgrade!!<br>