Consultant Insults Client - possible ******

Consultant Insults Client

******* at work yesterday, wallet ******. I lost everything. I asked my personal banker to order me new cards. Get insulted by an arrogant women who called me to verify my request. Wanted to authenticate me and rather distraustly I asked her how when all my cards are ******. I will send you a link unless your phone is also ******. Really FNB DO I NEED THIS **** WHEN MY STRESS LEVELS ARE BEYOND MEASURE? LISTEN TO THE RECORDING. I'm done with you'll FNB, your consultants are totally unprofessional and disgust me. If I'm treated in that manner how are others treated? Is it racial? Do your consultants abuse other races? I want a full report on actions taken and an apology