Consultant in branch gave me incorrect information

I went into KWT branch to close my cheque account on the 28th, they advised that I have outstanding transactions so they are unable to close it. The consultant advised that after the transactions are cleared I can phone the call centre to close the account, I called the call centre this morning and they told me that they can't assist because account closures are only done at the branch. So basically the consultant misled me by giving me incorrect information. I am unable to go to the branch before the new month begins to close the account to avoid bank charges. Please assist