Consultant from HELL

<p>I called the FNB telephone banking department today (18/04/17) the call was answered however there were voices in the background and i kept saying hello for about 2 minutes and no one responded. after a while a lady by the name of Mantwa Lebakeng came through. she never apologised, and just started the conversation as though nothing happened. I explained that i have received my new bank card and would like to activate it. she asked me some questions then and then told me that the card is still on its way. i explaied again that i've already received the card and would like to activate it. she then placed me on hold without asking. when she came back she told me it cannot be activated over the phone i would have to go into the branch. I explained that the document i received with the card said i should call their number. She then raised her voice at me and told me it cannot be done. Now i've worked in a call centre myself and i know that you should always be calm with a customer because they do not have the knowledge of the product and system as an employee would. when i asked to speak to her manager she pretended to not hear me and said the line was poor. she also gave me a **** name, however the team leader gave me her correct name after. i am very disappointed as a new fnb customer.</p>