1 reviews | Active since Dec 2015
Consultant at Ebucks department hung up on me after 10 minutes of speaking
<p>I contacted FNB regarding my OTP for Ebucks, I spoke to a lady for 7 minutes just for her to put me through to another department, after holding, I finally speak to someone, when incorrectely giving my cellphone number she then says she is going to put me through to a automated verification system.... Next moment, call ended. No call back, no sms back nothing. I am done. Ebucks consultants are of no help.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)