1 reviews | Active since Feb 2015
Constructive feedback
<p>Good day,</p> <p> </p> <p>I logged a call with FNB and received an email that i will receive feedback within 7days that was on the 19.05.2017. I have not received any feedback since. Today on the 1 June i call the call center to get feedback i was on hold for 20 minutes. Which i understand as it is the end of the month. However what is frustrating is when i got hold of a consultant. She kept me on jold for more than 20 minutes then she tells me i am at the wrong department. I gave her my id number i even gave her my query reference. I spend more than R100. On a call just to be told its the wrong department. I am frustrated and want my feedback. And dont want to deal with *********** consultants .</p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Naomi Petersen
*** (option one)
Best regards,
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Naomi Petersen
*** (option one)
Best regards,
Good day
Naomi, to this day i have not received a response. My main concern and purpose for calling was to know how far is my query. I have received a call and i was clear to say i am not available on my cell it is best to send me an e.mail. however i only received an email confirming that this case is closed.
Good day
Naomi, to this day i have not received a response. My main concern and purpose for calling was to know how far is my query. I have received a call and i was clear to say i am not available on my cell it is best to send me an e.mail. however i only received an email confirming that this case is closed.
Good Day,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused as well as the lack of feedback.
I have escalated your comments to our Sales and Service Contact Centre and have requested that they provide you with feedback regarding your initial enquiry logged.
I again apologise for any inconvenience caused.
Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
Best regards,
Good Day,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused as well as the lack of feedback.
I have escalated your comments to our Sales and Service Contact Centre and have requested that they provide you with feedback regarding your initial enquiry logged.
I again apologise for any inconvenience caused.
Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
Best regards,
Good day,
Please note that i am unable to answer my phone as i work in a call center environment and my breakd change daily, However i am not concerned about the call i made and didn't get assist. I am disappointed that FNB send a message acknowledging my D.O dispute and there turn around time was 7days. To this day i have not received a follow up as to how far is my D.O dispute. That is what is important to me. Are you able to help or can you refer me to someone who can?Good day,
Please note that i am unable to answer my phone as i work in a call center environment and my breakd change daily, However i am not concerned about the call i made and didn't get assist. I am disappointed that FNB send a message acknowledging my D.O dispute and there turn around time was 7days. To this day i have not received a follow up as to how far is my D.O dispute. That is what is important to me. Are you able to help or can you refer me to someone who can?I can confirm that FNB has been the worsed in service. To this day i have not received any feedback. They dont care about there clients
I can confirm that FNB has been the worsed in service. To this day i have not received any feedback. They dont care about there clients