Constint Dissapointment with FNB!

Yet again I am left very dissapointed with FNB, it seems that they are very quick to sign you up for extras like FNB life claim credit card cover, but when it comes to one actully claiming it never gets done! I first attempted to claim from my credit card cover in July as I am no longer working, after giving them a month I had received no communication,. I then called into the call centre and as usual got sent from pillar to post before getting to the correct department. They said that they had not received my documents! so I gave them the benefit of the dout and resent it in August. After giving them sometime again, I called in and once again no documents could be located! So the call centre agent asked me to foward it directly to her, which I then did. After this I received an email with a reference number in early September and ever since have only being receiving sms and email messages saying that it is in the queue as the have alot to get through. We are now going into October and I still have not been able to claim! this is actully disgusting. I would appriciate it if this can get sorted out.

Thank you