constantly letting me down

Item: FNB (First National Bank)
Rating: 2
Author: amber R

Complaint 644685 a simple upgrade online which was approved leaving a message please contact your card within 3 working days ..... this was on 3rd march ... I have hence complained receiving number 644685 credit card complaints I later received a email a week later stating I must supply supporting document which I have done on 31 may..... now I still wait ..... apply online .... its quick and easy .... fnb is constantly letting me down

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Replies (1)

FNB (First National Bank)'s replyOfficial

30 Apr 2015, 08:57

Hello amberwesley,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply30 Apr 2015, 08:57

Official