Constant poor service

I have been banking with Fnb since I received my first Bank card as a teenager and I have never had a problem with the service provided until I moved to Secunda. Each time I go to the bank no matter what time of the month (beginning, mid or end) I ALWAYS end up waiting a minimum of 30 minutes before I am helped. What I do not understand is why there are 5 teller points but only 2 tellers on floor. Also when I do come the hostess never informs me on all the info I need, so I end up standing in a line just to get denied since I do not have all correct information on me. I am extremely unhappy iy is so ironic that time is money and your bank *****s most of my time and consequently my money. Because of this I am afraid I will not recommend anyone to bamk with you and opening a absa and capitec or nedbank account because atleast service is rapid and efficient. I do not see how you are going to solve this but I am sure many people in Secunda's blood starts to boil when going to this awful branch.