Constant loop and no resolution

I sent R400 to someone via ewallet on the 30th January. They let the pin expire, so I did an eft rather, expecting the ewallet money to come back into my account. It still hasn't. I have just spent an hour and a half trying the app, cellphone backing, online banking and call centre to find out when or how it will come back. The app and cellphone banking directs me to call and 087 number. I have spoken to agents, who authenticate me, and then listen to my story, and then transfer me back into the very same loop of having to give my ID number, choose general queries and then speak to another agent who transfers me straight back to the beginning. Very irritating having to always go through a series of useless authentications and conversations only to have NO RESOLUTION after an hour an a half of frustration. Still no closer to an answer than I was a few calls and 90 minutes later. Now what?