Constant Lies

I placed an order for a smart device via Internet banking on the 29th of September, somthing went wrong and i had to complete the application via a call. The application was then completed and successful as i was told and i received an sms. I then patiently waited for the order number and did not receive it. After many calls on the 1st of October i was then told there was a system error and my order was only sorted out on the 1st. I then patiently waited for an order number and still nothing. After many more calls the next week on the 4th, i was told its done and the wait is on the couriers. I then called the courier and they said no order has been placed. I then made more calls and on the 5th i was told the application would be done manually as ther was a problem. ( i was **** to constantly ) then finally on the 6th it was confirmed by the courier that an order was placed and i will then receive my item on or before the 14th of October. Its now the end of the second week from the day i placed my order and i still have no device as its latest due date is the 14th making it a 15day waiting period for my device, which is under a 2 to 5 day delivery policy. Why so many lies?