CONSTANT ISSUES WITH FNB CHAT

<p>Actually i am not disappointed with FNB service levels seems to be on a high decline, i always have issues with the chat feature, yet again another issue surfaces your consultants apparently attend to 3 x customers simultaneously over and above this i waited for almost an hour for a response i have been trying to connect with one of your agents to assist but this was not possible if there is such a high demand for this service can you not allocate additional staff to assist with the process, kindly address this issue. </p>