AF
Abbigail F

1 reviews | Active since Jun 2015

15 Oct 2015, 12:13

Constant Debiting Errors - What a joke FNB is!

At the end of September, I paid R4000 to my credit card. Two Days later, FNB debited around R1600 from my Cheque account for my Credit Card. I had to phone FNB and ask to reverse this transaction.<br> <br> Yesterday I took out a Smart Spend Loan. R9100 was debited from this without my knowledge to pay off a personal loan. I then paid around the same amount of money into the loan to close it. My loan is still not closed and I had to contact FNB AGAIN to get the payment reversed.<br> <br> Today, I ordered off of Take-a-Lot. I was informed by Take-A-Lot that my transaction was not successful however FNB debited the R149 off TWICE! I then had to contact FNB for a THIRD time this month to have this reversed. After holding for 10 minutes my call was dropped. I waited for the analyst to call me back and they never did. I phoned a FOURTH time and after 3 minutes my call was dropped AGAIN! No return call either. I phoned a FIFTH time and eventually somebody was able to assist me, the person I was dealing with said that I needed to fill in a form to have the debit reversed, which she sent and I returned. I now have to wait 5 days for the money to be returned.<br> <br> I now intend on taking my business elsewhere!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Oct 2015, 12:23
Official
Hello Abbigail.22,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 786535.

Regards
Complaints Resolution
Melinda Duvenhage
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