Constant client verification, no self verification. Cancellation of key needed functions for no reason.

I as a customer always have to verify who I am for every transaction before FNB will allow it. Cant even buy airtime for my own number when its registered on the FNB website without FNB demanding I type in an OTP code (which has to be sent to a cellphone), before I can proceed.

If I want to make changes to my profile, I have to verify first that I am who I say I am. When FNB calls, the FIRST THING they do is verify that they have me on the phone. Which means I have to reveal my ID, eMail, work details in some cases, and which account my salary is paid into, and cellphone number.

FNB on the otherhand when questioned whether it is them or not constantly tells me there is no way i can verify it is indeed them, yet expect me to hand over my details to make changes my account with no verification from them.

They make changes as they see fit, with no proper explanation whatsoever. Citing security, or making things better. Yet chose to use an app that is highly unreliable. Prone to malfunction, on a phone platform with an operating system that is known to NOT respect privacy or security one bit.

This was their excuse for cancelling the OTP service, that I need. Leaving me with no other option available. No OTP codes via email, sms, Online banking website.

Demand I use the fnb app exclusively when I havent even installed it on my phone in the first place, before I am allowed to have the priviledge of receiving OTP codes again.

May as well switch all my online payments, and my salary payments to another bank if this is how FNB wants to go about cancelling services that is still used to authenticate to FNB, when no other options are avail to begin with.