constant bad services rendered from a bank who's motto is how can they help you?!

this is to warn those who still bank with this institute filled with *********** idiots in every dept it seems.i USED to have a private banking account but downgraded to gold.every time i call in and do a verification lately i'm transferred to private clients,which transfer me back and forth to different departments.After nagging with a RB jacobs on twitter it took 5 days for someone to get back to me JUST to report ********** transactions on my account. i could not get through to anyone on their ***** related line because of a HIGH CALL VOLUME which speaks volumes about security on your account.waiting 15 mins is unacceptable.The other dispute i had was with a credit life account which was closed,according to transunion,in aug 2018 and still shows on my app. I was promised by a malubana,harvetion that by the 1st of april it would no longer reflect on my app.GUESS what still shows? i had a credit card with them,have my home loan and car with wesbank and OTHER banks are offering better loan deals and services than this rotten bank and i'm totally regretting doing so much business with these losers.FNB tells me to go to a branch with a form to close my credit card but when i did so the consultants were confused as to what to do....not standard bank consultants...their OWN consultants.pathetic. and all they do is give apologies as if that reduces bank fees for the month.once,i took a second bond and paid thousands to their lawyers,who got our id numbers and surnames wrong on the contract. it's as though these people get trained on how to be ***********