Consolidating Loan

<p>I have been trying to apply for a consolidation loan so a debt consolidation company said I should try my own bank witch is FNB. I phoned and they said they will phone me back, they didn't phone back this was last week, so I phoned again and they said then there still a personal loan pending so they wil phone me as soon as it's off my name. No one phoned. So I sent a query and then an complaint. Yesterday a FNB Care Consulted phoned me and said my loan was declined but they relooked it and it was approved and a consulted will phone me by COB yesterday or this morning, no one phoned. So I phone the Loans Helpdesk and the lady said my Creditberue score is to low and my loan is declined.</p> <p>So how can one person say it'a approved after relooking at it and the next persoon say it's declined? I been with FNB FOR 10 YEARS AND IS VERY UPSET.</p>