Connect Team

Over the last few months I have been struggling with my FNB Connect Sim.

It Started off when a few months ago FNB decided to turn off Caller ID and I was no longer able to see any of the numbers phoning me. This also meant I was not able to call people back as my phone did not have the numbers available.

I then got through after multiple calls to a FNB representative who then told me it is now a paid feature. So basically if I want to use my phone like a phone and see the phone numbers I must pay more for this now. Running my own charity is is vitally important for me to be able to connect and call people. Without this basic thing my charity grinds to a halt.

But none the less I agreed. I phoned them back and asked for them to activate this. They then told me that as the contract is in my mothers name she needs to phone to activate it. So she did only to be told no the person who uses the phone needs to activate this. After months of going back and forth we have still had no resolution and still no Caller ID.

I have emailed your connect team with no response. I have phoned your connect team and have had the phone call just put down on me multiple times.

Really disappointed as would not have expected this from FNB the bank I trusted.

I have subsequently closed down my personal account with FNB and will be looking at other banks to do my charities banking through.

Please resolve this otherwise I will be moving my cellular contract aswell.