CONNECT SIM NEVER USED OR ACTIVATED NOW I ALL OF A SUDDEN HAVE A CONTRACT AND MONEY BEING DEBITED!

I bought devices from FNB - I received sim cards with them. I NEVER activated or used the sims. Today all of a sudden today there is a CONNECT TOPUP SIGNUP debit order that went off of R113.50. I never signed up for this or activated ANYTHING. Now I get told it was a contract and that its on month to month and I need to Cancel it. Wait you also cant cancel anything online you have to waste your money and go through the call Centre!!!! VERY DISSAPOINTED IN YOU FNB