CONNECT DEPARTMENT IS USELESS AND A WASTE OF TIME!!!!!

I'm IRRITATED and UPSET. The connect department is useless and unprofessional. From being told I'm a **** to just speaking to someone with no common sense and no sense of urgency. The first guy I spoke to on Tuesday when I explained that R1800 was deducted that's not supposed to be deducted advised me that I'm lying when I told him I have been receiving statements EVERYMONTH showing I dont owe ANYTHING!!!!!!!!!!! He told me NO they dont send statements in the connect department which I have on my email showing me that I dont owe since I was level 5 eBucks!!! I sent an email which was returned back by a Adrienne and also gave me a ref: ********** and a number to call: ********** Opt 2 as my phone was off when she tried to call me. Called the number and dealt with a very OFF lady who basically told me she doesnt work with references wanted to start my story and then told me the same nonsense the 1st guy told me!!!!! so what must happen now???????????????????????????? WHY send me an email and a number but I will not be assisted??????? Do your agents get training cause they do not CARE and its upsetting. "I understand" will not get me my money back and put food on my table. meanwhile my R1800 is still missing!!!!!!!!!!!!!