Connect

<p>I app**** for a sim online from FNB Connect on the 25th of August 2016. Receiving a sms back on the 25th telling me that I will receive my sim on the 26th. I did not receive the sim. I phoned the number on the sms to enquire on the time of delivery, and since then at least four times. Every time I got promised delivery. They even went so far to take my phone number and re-confirm the delivery address for that purpose and giving me assurence it will be done befor 10 o'clock on Monday. I at one stage got phoned back by a gentleman promising deivery . The last time I spoke to them, was on Monday afternoon and out of frustration cancel the order. It was then that I was told that I cannot cancel the order with them, because they are Digital Planet and I have to phone FNB Connect. I got so upset that I put the phone down. Then started my road with FNB. Went to the local branch, but it seems that everyting is nowadays taken away from the branches, except for account enquiries and such. I at least got a number from them to phone FNB Connect. The first time, talking to a lady on Tuesday that promised me that she will find out what is going on, but never got a return phone call. I phoned again on Wednesday and talked to Tulani (Spelling?). She then phoned Digital Planet and assured me that my sim will be delivered yesterday and she will contact me at about 14h00 to make shure that I did recieve the sim. Nothing happened, no phone call, so I phone again yesterday, talking to Shanelle. She promised me to find out what is going and phone me back. At least she did it and was told the I cancelled the sim???? How is it possible when I was specifically told by Digital Planet that I cannot do it with them? Anyhow, Shanelle then told me she will find out whether the sim has already being taken off the courier and then phone me back to give feedback. If not she will escalate the call higher up for deliviry. Nothing, nada, zilch. When I phoned yesterday afternoon I was put through from FNB Connect again to Digital Planet... I have even sent a mail to FNB that they did not even acknowledge of receiving it...</p>