JM
Jade M

1 reviews | Active since Feb 2016

25 Feb 2016, 11:28

Confusing Information Regarding PayPal Operation

I first approached FNB a few months ago after learning that I would need an FNB account in order to withdraw my earnings from PayPal, through which my current job pays my salary. I know various colleagues that have successfully operated PayPal (verification and withdrawals) through their Smart Accounts, yet I was told that the only account through which I could operate PayPal was a Gold Cheque Account. <br> <br> I asked around a bit more, and every FNB staff member I spoke to had a different story as to how and through which accounts I could operate PayPal, and they told me that the 'old' Smart Accounts had been changed and were no longer viable to operate the service with. Alright, granted - except that a few months later, my partner easily opened up a Smart Account at a different branch and has had no trouble withdrawing from or verifying his PayPal account with the card. I would really appreciate an email containing some solid information about operating PayPal, as I feel that the information I've been given thus far has been misleading and possibly inaccurate. <br> <br> In short, please clarify: can I verify my PayPal account and use FNB PayPal withdrawal services from an FNB Smart Account?

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Feb 2016, 13:12
Official
Hello jmihalicz,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 875992.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)