Confusing Customer

I've queried my ebucks allocations with the Ebucks division and they couldn't tell me why I didn't receive ebucks for my Life cover and for my petrol. I was advised to call the different departments and I've called the Life department. The lady I spoke to today said she also can't tell me why, because she can see that I definitely qualifies. So can someone please explain to me why all of a sudden I didn't get points for the month of July. Secondly, I don't know who to call regarding the petrol, because the Ebucks guy said on his side he doesn't see any car added under My Garage, but on my banking, my car is definitely loaded under My Garage. Can someone please have a look at this and fix a.s.a.p, because both those things made me loose out on Ebucks and I wouldn't want it to happen again going forward. This is very disappointing and discouraging.