LI
Lucille I
1 reviews | Active since May 2016
09 Jul 2019, 15:38
Confused/Frustrated/Beyond Aggitated
Hi Team,
I'm really disappointed that you do not want to send the credit bureaus my updated/settled accounts; until all are sorted.
This specifically being for an account that was never included in the debt review process? I had received ths comms from Mponeng Lekhula.
I've been working very hard to get all my accounts sorted out, and I dont believe that this should be preventing me from continuing a more financial free/healthy state. I've just recovered from a dispute with another bank; and therefore don't think I have eany energy left with another bank.
Please contact me. I've been paying this device monthly; and this was never included in the agreement.
I know there has to be some confusion/mistake.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
09 Jul 2019, 17:01Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply09 Jul 2019, 17:01
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
***
LI
Lucille I's updateReviewer Update
10 Jul 2019, 10:15Hi FNB,
I got a call from someone yesterday acknowledging my complaint.
I look forward to hearing from you today.
Regards
I got a call from someone yesterday acknowledging my complaint.
I look forward to hearing from you today.
Regards
LI
Lucille I's update10 Jul 2019, 10:15
Reviewer Update
Hi FNB,
I got a call from someone yesterday acknowledging my complaint.
I look forward to hearing from you today.
Regards
I got a call from someone yesterday acknowledging my complaint.
I look forward to hearing from you today.
Regards
LI
Lucille I's updateReviewer Update
16 Jul 2019, 10:13Hi FNB,
I have been very co-operative, but I have to wait a couple of days before a response is provided to me? I have provided the proof of payments for the DEVICE that is not included in the DEBT REVIEW. Please advise if you have been updating the credit bureau?
I have been very co-operative, but I have to wait a couple of days before a response is provided to me? I have provided the proof of payments for the DEVICE that is not included in the DEBT REVIEW. Please advise if you have been updating the credit bureau?
LI
Lucille I's update16 Jul 2019, 10:13
Reviewer Update
Hi FNB,
I have been very co-operative, but I have to wait a couple of days before a response is provided to me? I have provided the proof of payments for the DEVICE that is not included in the DEBT REVIEW. Please advise if you have been updating the credit bureau?
I have been very co-operative, but I have to wait a couple of days before a response is provided to me? I have provided the proof of payments for the DEVICE that is not included in the DEBT REVIEW. Please advise if you have been updating the credit bureau?