1 reviews | Active since Aug 2017
CONFUSED HELP DESK / PERSONAL LOANS FNB AGENTS
I have called 8 times to apply for a student loan at FNB, however, each person I spoke to would give me one of the following numbers to call ********** ; 0 ********** 62 and ********** ; and/or I would be transferred between the Help Desk and Personal loans department. It seems of the 8 people I spoke to nobody knows the telephone number of the Student loans department!?!? Perhaps FNB's slogan should, we don't know how to help you....
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)