Confused Customer

EBUCKS - I've tried calling the call centre today at 13:14 trying to give them the benefit of the doubt. With no surprise, I didn't get any help. The consultant said I must hold on, I've waited for so long with no return from him. Please advise if there were changes to the points allocation for Life Cover. I've compared my March and April allocations and don't seem to have received for the month of April "FNB Life Policy" and "FNB Life Cover" Please advise accordingly. Thank you