Confused Consultants

After making a phone call to open up a business account with FNB after making through comparison,i thought FNB will be faster and easy to open an account.I was sent a file of forms. I completed them and returned them and it was 06.02.2015.Then after I kept calling them to find out if the forms I have sent back to them were correct,I was told by Brian Legodi that they were fine.I then relaxed hoping the account would be opened.Lo and behold I got a call from Ntombi saying that I need to correct a the information on the some forms.Remember it was after I was told they were fine. I did as I was told and return to \escalations "email address.I got another call from different ladylady saying I need to correct 1"