confused call centre agent

I write this complaint on behalf of my daughter. We have recently app**** for a new account for her at the Mall of the South Branch. We now trying to get the internet side working for her. I called into the call centre today-07 July 2023 and spoke to Zakeer Attaoullah and he says that we now need to go back to the branch and the profile needs to be deleted and must be recreated which is a load of bull/#$%$. I do not have the time to run up and down to the branch at my expense and time. Its now the 3rd time that I am requested to go to the branch for this. Please can someone call me to assist? I do have power of attorney over my daughter's account.