Confused and poor service

Been trying to sort out my banking fees and bank charges due to me being on maternity leave. Spoke to multiple consultants and used the secure chat on the FNB app but no one seems to know what to do. Don't know what Mickey mouse company this is were no one can assist with anything. So waiting to sort this out so I can close my account. Been banking with them for so long and it's the first and last problem I will ever have with them.