Confused and disappointed new client....

The 4th August I opened the Fusion Premier Account from one of the BFN branches. The consultant was very much helpful I must & I was pleased with her service. She activated and advised everything including eBucks.

I moved my salary effective end Aug 2023, my debit orders which included my FNB Home Loans from your competitor bank I used before.

I since transacted from the FNB app... - Last week sometime I received a congratulatory message on my app which said that the R230 management fee for Aug. will be reversed and paid back into my account, to this day that hasnt happened??? - I understand that there was a delay on loading the eBucks rewards, today my colleagues who are with FNB received their eBucks and when I checked my eBucks Acc still says ZERO?? - I called eBucks call center and to my suprise I was told, my eBucks account WAS NOT ACTIVATED, how?? when I could see the eBucks acc on my app as a result, I will not be receiving ANY eBucks for all the transactions I did during Aug. she said. - To think that I lost the rewards from my previous bank since I have left them and now I wont be getting my eBucks because someone didnt activate my eBucks acc. - Another thing, my bond amount went up & when I called home loans, I was told that the 0.25% discount was taken away since I'm not banking with FNB, I mean I have had the FNB home loan for 2yrs not banking with FNB, now I'm banking with FNB & the disc. is being taken away, it doesnt make sense???

I'm soooo very disappointed on FNB to think its only my second month & already I'm being treated in this appalling manner & wonder if I have made the right decision.