Confused agents

A transaction was processed to my virtual card without my permission. I went to secure chat to ask if the transaction could be reversed. They provided me with the phone number *** to call. I called this number and received no assistance. I have been on the call for over an hour getting passed around to different departments , all of which claim they are not the relevant department to assist me. I was given 4 other different numbers to call. All of the people who answered claimed they were not the right department to call. I have wasted time and airtime and have received no assistance. The last attendant I called was so rude and went on to hang up on me. This is the third time I am writing a bad review about FNB this year. My issue is always the same, no one can assist you and they can’t even refer you to the correct department that can assist. Anyone considering joining FNB should really reconsider. This is probably the worst bank on South Africa.