JL
Jenni L

1 reviews | Active since Dec 2015

19 Dec 2017, 11:22

Confused

Temporary loans are offered one day, the next day I do not qualify. I've made use of this many times, settling early and paying the fees added. Fnb never had a problem with getting their extra fees timeously but cannot decide whether one is a good enough client or not. Changing their minds literally on a daily basis. Is this going to be the road forward with fnb? Continuously being indecisive about their clients? If so, changing banks seems like the appropriate action. Obviously my business and fnb making money off of me is not good enough for them.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Dec 2017, 12:13
Official

Good Day Ms. jenni1121

Thank you for bringing your matter to our attention kindly note that we have reviewed your matter and forwarded the matter to the Telephone banking and service segment for investigation and feedback to yourself.

Your reference number in this regards is as follows: ***NF. You will receive feedback in 24 to 48 working hours.

Thank you again

Kind Regards

FNB Hello Peter Desk

Rahim Salamaan

Hello Peter Service Recovery Consultant

***

JL
Jenni L's update21 Dec 2017, 09:06
Reviewer Update
I still have not received any feedback. This is poor service!!!