Confirmation of ACCOUNTS becomes an issue

A S.I.M.P.L.E. CONFIRMATION LETTER

What a catastrophe to try and speak to anyone who advertises HOW MAY WE HELP YOU !!!!

Staff being paid to stay home during lock down.

Staff need confirmation of their accounts.

Being told that they can go online to their online banking app and download their confirmation letters.

OR

Pop in to the branch - after breaking lockdown, sitting in a taxi, standing in your bank to get a Condirmation letter. REALLY ? 21st century banking ... really ??

As an account holder - over 40 year history - I cannot apply from my bank for ACCOUNT CONFIRMATIONS on behalf of my staff ? There is no personal information other than the account number and their I.d. numbers which I have supp**** to you !!!!

Most MORBID bank to deal with and allowing clients to be exposed to breaking LOCKDOWN because YOUR staff DO NOT UNDERSTAND what it is that I require.

What does one have to do to get you to 1. ANSWER YOUR PHONES and 2. STOP DUMPING our calls. 3. Employ staff who actually understand what your clients require.

You will not be remembered as on of the greats after this crisis - imagine those poor poor people trying to phone you with no airtime on their mobiles.

You make my stomach turn !