CONFIRMATION LETTER

HOW DIFFICULT TO GET A CONFIRMATION LETTER FROM THE CALL CENTER TO BE TRANSFERD ALL OVER THE PLACE- THEN TO TELL ME THEY CAN NOT ASSIST ME I NEED TO GET MY FNB APP SORTED AT THE BRANCH AS I CANNOT LOG INTO THE APP, I REALY CAN NOT STAND I A FREEKEN LINE FOR HOURS JUST FOR THIS CONFIRMATION LETTER FOR SARS. SHOCKING SHOCKING SERVISE FOR FNB *** IF YOU WANT TOO ASSIST ME