RD
Rosalind D

1 reviews | Active since Apr 2016

02 Nov 2016, 14:58

Confidential information emailed to Third party!!!!

<p>on 21st October 2016 I emailed Premier Banking to complain that my banking information is being emailed to a third party. I have not received any feedback and the issue persists.</p> <p>I have just phoned them escalate the problem and was met with a wall on non coopperation. When I asked for a team leader or manager I was told they were all busy.....doing what as they certainly arent solving my problem !</p> <p>I then asked for the name and direct number of the person to contact and was told that they only use email. I asked for the email address and was put on hold for 8 minutes.........so after a phone of some 18 minutes I am no mearer a resolution to my issue.........It would appear that the only way to get action from Premier Banking is to write a review her on Hellopeter.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2016, 15:13
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)