1 reviews | Active since Apr 2016
Confidential information emailed to Third party!!!!
<p>on 21st October 2016 I emailed Premier Banking to complain that my banking information is being emailed to a third party. I have not received any feedback and the issue persists.</p> <p>I have just phoned them escalate the problem and was met with a wall on non coopperation. When I asked for a team leader or manager I was told they were all busy.....doing what as they certainly arent solving my problem !</p> <p>I then asked for the name and direct number of the person to contact and was told that they only use email. I asked for the email address and was put on hold for 8 minutes.........so after a phone of some 18 minutes I am no mearer a resolution to my issue.........It would appear that the only way to get action from Premier Banking is to write a review her on Hellopeter.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
