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brenda D

1 reviews | Active since Feb 2017

05 Nov 2019, 10:48

CONEXIS X2

Adel Davids Langton wow i must say fnb the worst bank ive had to deal with, i reopened or opened a new account last week friday, only this time they have the conexis x2 on offer for their fnb customers only, i was then offered the contract on behalf of a friends details who is a fnb client, to my surprise i was not explained about the terms and conditions by the consultant, happy as i was i took the offer, she then did a stop order from my account to that persons account for the next 24 months, i then got home tried to use my current sim card and could not do so as the phone is blocked to only use the fnb sim card that came with the phone, i then purchased mtn airtime at the local shop and was unable to load the airtime, what a waiste of money and a useless phone that im unable to use, i was told by the fnb call centre department that the sim unlock will only happen after 24 months when the phone is paid up, and that i can only purchase airtime through my fnb account, wow i am so dissapointed and disgusted at fnbs service, their waiting time for a new card was just as bad as i was given a temporary card on opening the new account for R100 and after 7 days the new card was delivered now im sitting with 2 fnb cards, very bad service i must say.i cannot sell the phone i dont have R2400 to pay up the 24 month contract so that i can use the darn phone, and to make matters worse all my data messages goes through to the person whos name is on the contract, please can someone help me to cancel this contract and reimburse me my R500 back that i had to pay first in order to get the contract.... I really need this contract cancelled asap, its not worth having....

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Nov 2019, 11:25
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***

Regards

 Hello Peter Complaints Team 

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