********* CONDUCT BY FNB CONNECT

I would like express my utter disgust with the pure ********* conduct and worst service by FNB Connect and it's technicians. I would to warn anyone even having faintest idea taking any devices and electronics or contract with FNB. They should not be in the business of selling device contracts to the public and stick to the business of banking which it can't even service it's clients sufficiently. I hope the regulator of of telecommunication should revoke the license issued to this people on supplying this service they clearly are incapable of providing it compitantly and in an ethical manner. I logged a technical matter on one of their devices I purchased almost towards the end of December 2024 for my teenage children as presents for Christmas. Gave it to them on Christmas day and noticed one of their Samsung devices had problem after charging for the 1st time following day that there was a struggle removing charging cable from the port. Not reading too much into it we assumed it was still new hence it was stiff and will loosen up gradually. The issue persisted but the phone was still charging. We charged while it was still on and in proper working condition on 2nd of Jan and noticed it was no longer charging even though it displayed on the screen connected to charger. The phone finally ran out of battery about a day later so we tried again when it was finally off to see and nothing. Reported on the 6th as they were not working the Saturday. Took pics of the phone and its condition emailed them as per request. No feedback was received regarding collection arrangements so I had to follow up.Upon confirmation 2 to 3 days later no response had to put up a fight as no one was coming to collect the phone as per their process. Finally after a fight someone is sent to collect and then again no update that the arrived or not so had to follow up again I am told of a backlog. The next day there is a quotation stating it's liquid damage and I have to repair out of my pocket. I disputed that as I know the phone never came in contact with any liquid substance cause it would have malfunctioned or switched off or displayed flickering displays on screen if there was liquid damage. If I was informed it was due the struggle in removing cot from the charging port maybe it would make sense. Requesting proof their technicians sends 2 pictures of dufferent rusted ports and mother boards for different phones. Mind you the dismantled phone as proof nowhere in the pictures.Informing the lady I was dealing with by the name Kagiso Makamo and she notices the same thing and upon coming back from the technicians they say it was sent in error sorry it ends there. Just by the way the communication and escalations does involve FNB connect for some unkown to me even though I requested. It only remains between FNB technical department and ***** SSS cellular technicians that were clearly trying to take advantage of a customer. Eventually I escalate to connects complain with complaint *** spoke to a gentleman by the name Nathan Fortuin who seems to have not taken the time to read my complain and get merits of the complaint. He goes and investigate to come back to tell about a story about his phone that had liquid damage he left to dry and put it in the rise and it started to work. The more I tell him that the phone was never off at in point until the battery was finally up. I did not appreciate his stupid reasoning and I suggest the company should teach him stop making an assertion of something he has no factual basis on. I asked him to escalate and he has the ordesity to tell me there will be no other outcome and he doesn't want to refer me to his manager. Just to proof his arrogance he has ignored my follow up emails telling him the pictures he sent to me does not even look the same either. I am so exorsted about this matter I feel I must just remove my entire portfolio from this company called FNB. The next step from here is consumer protection commission as they are already deducting from my account and I don't have a phone.If they feel like getting back to me my number is ***