Concerned Customer

First National Bank - Cresta Mall, we follow rules and regulations of COVID so here I am standing in the line to get into the bank, an employee not sure if she is the front line person or the manager, she has long plaited hair, so as she is asking the reason to enter the bank, she spoke to a customer in a very rude and agressive manner and the customer is trying to tell her that she was asked to come into the bank but the fnb employee got more irate and told her that its not their job to do what she asked. The employee embarassed this customer by raising her voice and instead of being decent and let her go in the bank so someone else could assist she allowed the customer to leave. I have been an Absa client for 35 years and I only decided to change to FNB last year. I have to say the service in the FNB Cresta Mall is disappointing to say the least. As i sat inside the bank i looked around there was not an employee who had a smile in their face or looked welcoming. I suggest that entire branch goes for Customer/Consumer Training, really do not know how they have jobs in the bank when it is such a respectable job.