CG
Clive G

1 reviews | Active since May 2018

14 May 2018, 12:17

Concerned and disappointed customer

Hi there! Recently I have been noticicing deductions of R110 mentioned in a few posts on this timeline. At first I took it as something that was deducted before the time and only came through later. On closer inspection I noticed that it was Fnb deducting from my account. Further inspections yielded more questions. I recognize that on those days my account was in arrears, but I never received any form of notification that it was. It concerns me that my acc has been in arrears since Saturday and still no sms. In the past I would get a notification and then I would deposit money into my acc. Now it seems as though there is a build up until further deductions take place allowing the R110 to be deducted!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 May 2018, 13:45
Official

Good day Clive,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Premier Resolution Centre and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)