1 reviews | Active since Sept 2018
Concerned
I app**** for a FNB Credit Card online i got a email stating that my application was sent and they are working on it. When i contacted FNB to ask what is going on i was told that they will call me as the application shows open? i then got a call went through the process and then was told the outcome was pending as there were documents needed such as my payslip for 3 months and my ID copy i sent my ID Copy and Payslips? What does this pending state mean does it mean that all they need is documents before it is approved. I am a FNB Premier Client. When i am contacting FNB i am being told i must wait what could possibly take so long.
Good day Grant,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to FNB Credit Card who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Grant,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to FNB Credit Card who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)