1 reviews | Active since Feb 2013
Con of an upgrade
I have been with FNB for a while. I recently upgraded to premier cheque account. What I have noticed funds only leave my account days after tranaction. This means sometimes I am actually swiping money that is already reserved. FNB then charges me a hefty amount for who they call unpaid amounts. I find this unacceptable as I NEVER swI've my card without money. I never had such problems on my previous account and would like someone to contact me to reserve my upgrade.
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)