!!COMPLIMENTARY!!- Slow Lounge visit, but you DEDUCT R250?? Waiting for a refund for 6 weeks now!!

I used a COMPLIMENTARY slow lounge visit on the 10th of July and FNB took R250 from my credit card for the visit. I've filed a complaint immediately and a FNB representative called me and said that is how things are done and they will refund me within 5 days., no problem.. On the 17th of July I called them to follow up on this matter, and they said they will be in touch with the credit department... On the 24th of July I called them again, same response... On the 27th of July I called them again... same response, waiting for the credit department. On the 6th of August I called them again, and gave me the same response. On the 14th of July same thing. A certain FNB representative said he will phone me back on the 16th to give me feedback, which he didn't. I called him today, 19th of August, to find out what is going on. He said the credit department is working on it and he will soon give me an update.

This happened on the 10th of July, today is the 19th of August. Where's my refund? What is FNB's definition of COMPLIMENTARY???