Complimentary SIM with Device

I have been phoning none stop to get my complimentary sim card activated which i got with my Device through FNB Devices.<br> <br> The FNB Device department says that FNB Connect should register/rica/activate the sim on their side and FNB Connect says that FNB Device should have activated the sim.<br> <br> This is bazaar. The one lady in FNB Devices even took the Rica serial number and said that she had send an email to the FNB Connect department to activate it and it will be done by close of last Thuesday the 6th Oct'15 and i would have received a call in connection with my request. NO one phoned me, i call each day after that day with no success.<br> <br> How do i go about to register/rica or activate the sim so that i can load prepaid data onto it. I'm in urgent need to use the internet.<br> <br> Can someone please assist me in my request?