NH
Naasirah H
1 reviews | Active since Nov 2010
01 Jun 2020, 17:45
Compliment: FNB Premier/ Private Banking Call Centre
I would like to compliment the consultant who assisted me with the below reference query. FNB PRIVATE CLIENTS :-) Reference Rv*** Unfortunately I did not ask for a name. She was efficient and could resolve my query professionally. I appreciate such excellent customer service especially after it was my 3rd attempt calling the call centre and being transferred to incorrect departments.
I'm hoping the consultant's name can be tracked with the reference number to ensure she receives the compliment:-)
Yours in service. Ms Holster
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Replies (1)NH
I would like to express the poor service experience.
I called FNB call centre 3 times today:
11:19am - Call was not answered after I held on for 10 mins
11:49am - Call was answered; the consultant could not assist and advised she will be transferring me. Unfortunately I did not ask for a name.
My query related to Prepaid electricity purchase on the FNB App.
The call was transferred to the Ewallet department.
The consultant at Ewallet tried transferring me back but the call was disconnected.
On my 3rd attempt the consultant for whom I sent a compliment was able to assist me first time around without being transferred or being misunderstood.
I'm hoping the consultant's can be made aware of being efficient, accurate and understanding a client request to ensure a good customer experience.
Yours in service.
Ms Holster
Naasirah H's updateReviewer Update
01 Jun 2020, 17:55 Complaint: FNB Premier/ Private Banking Call Centre
I would like to express the poor service experience.
I called FNB call centre 3 times today:
11:19am - Call was not answered after I held on for 10 mins
11:49am - Call was answered; the consultant could not assist and advised she will be transferring me. Unfortunately I did not ask for a name.
My query related to Prepaid electricity purchase on the FNB App.
The call was transferred to the Ewallet department.
The consultant at Ewallet tried transferring me back but the call was disconnected.
On my 3rd attempt the consultant for whom I sent a compliment was able to assist me first time around without being transferred or being misunderstood.
I'm hoping the consultant's can be made aware of being efficient, accurate and understanding a client request to ensure a good customer experience.
Yours in service.
Ms Holster
NH
Naasirah H's update01 Jun 2020, 17:55
Reviewer Update
Complaint: FNB Premier/ Private Banking Call Centre
I would like to express the poor service experience.
I called FNB call centre 3 times today:
11:19am - Call was not answered after I held on for 10 mins
11:49am - Call was answered; the consultant could not assist and advised she will be transferring me. Unfortunately I did not ask for a name.
My query related to Prepaid electricity purchase on the FNB App.
The call was transferred to the Ewallet department.
The consultant at Ewallet tried transferring me back but the call was disconnected.
On my 3rd attempt the consultant for whom I sent a compliment was able to assist me first time around without being transferred or being misunderstood.
I'm hoping the consultant's can be made aware of being efficient, accurate and understanding a client request to ensure a good customer experience.
Yours in service.
Ms Holster